UNAPPROVED DRAFT / NOT AN EFFECTIVE POLICY
Refunds — review draft
For product review only. Details require operational and legal review before real services open.
No purchases in this preview
Checkout is disabled and no money is collected.
Product policy approved — First Reading Promise
Your first eligible paid baseline home reading should feel grounded in your actual home. If it doesn't, request a full refund within 7 days of delivery. Once per customer and household, whether your first baseline is a one-time reading or included in monthly or annual membership. Later editions do not renew this Promise. The seven-day window starts when your complete reading is first made available, with every part shown as ready or clearly pending. Later additions do not restart it. The seven calendar days run from the recorded baseline delivery, not checkout.
Requesting a refund
Materially inaccurate observations, a mismatch with the actual home, generic advice or a material misunderstanding of supplied residential context qualify under this satisfaction promise. No metaphysical proof or mandatory long questionnaire is required. A short reason category is optional. A corrected reading may be offered but is not required before an eligible full refund.
Independent service and billing remedies
Duplicate charges, non-delivery, severe technical failures, reports that did not use the supplied context, the wrong purchased service and applicable consumer-law remedies are separate from and do not consume the one-time Promise; except where applicable consumer law provides otherwise. This is not an accuracy, prediction, outcome or Feng Shui efficacy guarantee.
Membership and records
The first baseline refund is separate from renewal cancellation. Later monthly or annual editions do not renew this Promise. Treatment of already-consumed future benefits, proration and refund effects on future entitlement remain unresolved. Refund processing does not automatically delete customer data, rewrite historical reports or grant private-profile access.
Before selling
FINAL LEGAL WORDING PENDING COUNSEL REVIEW. The commercial Promise above is approved; jurisdiction-specific wording, the refund processor, operational request route and unresolved subscription consequences require review before checkout opens.